Links to additional resources
Contact Center World- Their mission is to provide world class research, conferences, awards, and networking opportunities and information on best practices in the contact center world.
Join the PTMA Group on Linkedin - Network and share ideas.
Call Center Magazine
Products, services and strategies for the evolving customer interaction center
The Call Center School
The Call Center School, LLC (TCCS) is dedicated to the professional development of individuals in the call center industry.
A member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business
Austin Contact Center Alliance
This is the Austin Contact Center Organization.
Call Center Times
This is a decent source for Contact Center information
Founded in 1943, ASTD (American Society for Training & Development) is the world’s largest association dedicated to workplace learning and performance professionals