Announcements & Industry Links

CONGRATULATIONS to our longstanding members, Harland Clarke, on winning the 2019 ICMI Global Contact Center Award for Best Outsourcing Provider! 

 


THANK YOU to our May meeting WFM panelists, Duke Whitman (Task Rabbit), Pablo Flores (SSFCU) and Robert Vasquez (SAWS) for such amazing insight into the WFM arena!  Our meeting attendees learned quite a bit!

                                            


Links to additional resources

Contact Center World- Their mission is to provide world class research, conferences, awards, and networking opportunities and information on best practices in the contact center world.

Join the PTMA Group on Linkedin - Network and share ideas.

Call Center Magazine
Products, services and strategies for the evolving customer interaction center

The Call Center School
The Call Center School, LLC (TCCS) is dedicated to the professional development of individuals in the call center industry.

Organizations & Associations

SOCAP International
A member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business

Austin Contact Center Alliance
This is the Austin Contact Center Organization.

Call Center Times
This is a decent source for Contact Center information

ASTD
Founded in 1943, ASTD (American Society for Training & Development) is the world’s largest association dedicated to workplace learning and performance professionals

 


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