|Then, as now, managers sought the latest ideas and very best practices|
“We found our monthly coffee sessions had value, and guessed there may be others who might have interest,” explained Jackie Burke, former VP of LaQuinta Reservations. The informal group, which included Ron White, Buddy Young, and a few others, placed an ad in the San Antonio newspaper inviting interested parties to an informational meeting on the Riverwalk.
According to Ms. Burke, “We were amazed at the number of attendees, and found we all shared the same challenges… More call centers were coming to San Antonio, and as a result potential employees had more choices. We shared ways to reduce attrition and inspire professionalism in the workplace.”
We found our monthly coffee sessions had value, and guessed there may be others who might have interest. - Jackie Burke
Over the following years, members held monthly meetings, organized educational programs and industry conferences, and served as an academic resource to Northwest Vista College for designing a curriculum related to customer service. PTMA leaders supported the efforts of the Economic Development Foundation, demonstrating the advantages of San Antonio to corporations considering expansion or relocation. In addition, PTMA's Call Center of the Year Award recognized companies with outstanding contact centers or help desks.
IMonthly meetings are now held at the San Antonio Marriott Northwest to accommodate PTMA's growing membership and guests. Today, attendance ranges from 50 to 65 at each meeting. PTMA members and their guests gather to learn the newest best management practices and tour the leading contact centers in our community.
|PTMA helped Northwest Vista College develop its customer service curriculum|
PTMA remains an organization proud of its past and focused on its future. We will continue to inform, educate, and serve as a forum for industry leaders in the San Antonio area and beyond.
PTMA - PROUD OF OUR PAST - FOCUSED ON THE FUTURE