Registration FAQsPTMA features interesting speakers and meaningful topics at our monthly meetings. Meetings are held the third Wednesday of each month, usually at the Marriott NW - 3233 NW Loop 410. Which is at Loop 410 and IH 10. Registration begins at 11:15, Lunch at 11:30, and the Program lasts from 12 Noon to 1:00 PM.

THE FINE PRINT: Guests are welcome. Simply register online, and a fee of $40, which includes the luncheon, can be paid online at time of registration or collected at the door. We accept major credit cards**. For more information you can email We look forward to meeting you! Monthly meetings are always free to PTMA members, but please remember to register online.

**A flat processing fee of $5 per transaction will be added to PayPal and credit card transactions to cover the fees paid by PTMA

Upcoming events

    • 13 Sep 2018
    • 7:30 AM - 4:30 PM
    • UT Commons at the Pickle Research Center in Austin, TX

    Join the annual Fall Conference and learn the newest industry trends and what you can do to position yourself for long term success. 

    September 13th - UT Commons at the Pickle Research Center in Austin, TX.

    PTMA Members receive special discounts! Early Registration Only -$100.00

    The full day conference features a nationally known keynote speaker and workshop leaders on topics important to our industry. In addition to our opening keynote speaker, the Chamber of Commerce will kick the day off with their annual state of the contact center industry in the region. There will be lots of time throughout the day for networking, and relaxing with old and new friends in the Atrium.  In addition to a day full of education make it a point to visit our industry partners in the exhibit hall to view some of the latest products and services for our industry.

    This day is something you do for yourself! Interactive seminars, information on products and services to make your job easier, nationally renowned keynote speaker, great food, fun and networking… the list goes on.

    We look forward to seeing you in Austin this September.

    General Admission Cost (see event registration for details)

    Early Registration -$100.00

    Pre-Registration - $150.00 (PTMA Members) $200.00 (Non Members)

    Day of Event On Site Registration - $175 PTMA Members $225 Future-members

    Register Today for Early Discounts!

    • 19 Sep 2018
    • 11:15 AM - 1:00 PM
    • Marriott Northwest - 3233 Northwest Interstate 410 Loop Frontage Road, San Antonio, TX 78213
    • 43

    September PTMA Meeting 

    Social Recruiting Strategies for Your Contact Center

    Milan Batinich, Director, ProCall Recruiting 

    Milan Batinich has worked in the Contact Center and Recruiting industries for the past 12 years. As a practitioner, he served in leadership roles for several Financial Service, Insurance, and BPO organizations. As the Director of Operations for ProCall Recruiting, Milan partners with his clients to ensure their staffing and recruiting needs are not just met, but exceeded. Milan resides in Evansville, Wisconsin with his wife Sarah. Milan is active in his community as an Associate Pastor for his church, and as a guest instructor at colleges in the area.

    Milan will cover how in a tight labor market, it becomes difficult to recruit the “right fit” employee that will ensure long term retention.  As social media continues to evolve, we are given recruiting tools that we did not have previously.  We will be discussing effective social recruitment strategies on platforms such as; LinkedIn, Facebook, Instagram, & Twitter.  We will also talk through proven intake processes of those candidates to ensure high retention in the Contact Center industry.  

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