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Leveraging Emerging Technology, Risks and Advantages

  • 27 Mar 2019
  • 11:15 AM - 12:45 PM
  • Marriott Northwest


  • Free for PTMA Members

Looking forward to having your voice at the event. Please let us know if you having any questions.
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Leveraging Emerging Technology

Risks and Advantages

March 27th @ 11.15am– Marriott Northwest

New emerging contact center technology leveraged correctly can offer dramatic relief to a number of key challenges in today’s modern Contact Center, but along with truly transformative solutions promising big rewards comes considerable risks that could impact the entire enterprise.

Are you ready for a wave of changes?

Join us for a frank and candid discussion with the leading emerging technology providers and local contract center leaders who have taken the leap into new advanced technology and the “real life” impacts within retention, agent productivity and the overall customer journey.

Featured Panelists Include:


Charles Aeh / VP of Experience & Innovation 

SmartAction™ is at the evolutionary forefront of call automation, with our cloud-based, artificial intelligence speech IVR solution. While most IVR solutions use application-specific programs or scripts, only SmartAction’s Intelligent Voice Automation (IVA™) uses a proprietary artificial intelligence engine to create engaging natural language conversations that constantly learn and improve.

Broadway Bank

Colby Huth / VP of Digital Communications 

Broadway Bank is a multi-billion dollar financial services organization with locations throughout south central Texas. Founded in 1941, Broadway has evolved from a small neighborhood bank into the largest independently-owned bank headquartered in San Antonio.  The bank specializes in business banking, private banking, and wealth management.

Vonage (New Voice Media)

Jason Fowler / VP of Engineering

The leading vendor's award-winning customer contact platform helps organizations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability,


Zach Jones / Contract Center Practice Leader

Our Moderator for the panel discussion.  Zach Directs the Contact Center practice at Simplify, an IT consulting company that works with over 200+ enterprise clients supporting all levels of IT infrastructure with considerable focus on emerging contact center solutions that drive productivity, efficiency and cost control. 

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