Social Recruiting Strategies for Your Contact Center
Milan Batinich, Director, ProCall Recruiting
Milan Batinich has worked in the Contact Center and Recruiting industries for the past 12 years. As a practitioner, he served in leadership roles for several Financial Service, Insurance, and BPO organizations. As the Director of Operations for ProCall Recruiting, Milan partners with his clients to ensure their staffing and recruiting needs are not just met, but exceeded. Milan resides in Evansville, Wisconsin with his wife Sarah. Milan is active in his community as an Associate Pastor for his church, and as a guest instructor at colleges in the area.
Milan will cover how in a tight labor market, it becomes difficult to recruit the “right fit” employee that will ensure long term retention. As social media continues to evolve, we are given recruiting tools that we did not have previously. We will be discussing effective social recruitment strategies on platforms such as; LinkedIn, Facebook, Instagram, & Twitter. We will also talk through proven intake processes of those candidates to ensure high retention in the Contact Center industry.